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2009 Results
In 2009, the 311 information service received 190,906 different calls (request for information, request for services, complaints).
The response rate was more than 90,8% and the average response time by the service representatives was 14,6 seconds which comes within Ville de Laval's will, as expressed in its Déclaration de services aux citoyens (a declaration of services to residents), to answer your non-urgent telephone calls at 311 within a maximum of 3 minutes.
For Customized Answers
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On site (1333 boul. Chomedey), meet with the staff from various municipal departments at the following counters:
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Residents' Relations Counter
How to reach us?
 In person — 1333 boul. Chomedey, Laval
Ground floor (behind City Hall)
Monday - Friday: 8:15 a.m. – 8:15 p.m.
Saturday and Sunday: 9 a.m. – 4 p.m.
Statutory holidays: closed - By phone — 311
Monday – Friday: 7 a.m. – 9 p.m.
Saturday and Sunday: 8 a.m. – 5 p.m.
Statutory holidays: 9 a.m. – 5 p.m.
- Via e-mail— through the How to reach us
section on the City Web Portal's Home page
24 hours a day, 7 days a week
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Tax and Evaluation Counter
- Information and verification of municipal evaluation and property taxes
- Payment of municipal taxes and fines
- Dog registration tags, lawn watering permits, etc.
- Applications for exclusion from water tax
- Location of land and searches for name of owner of a building or land
Methods of payment: cash, cheques and debit card accepted
Open: Monday - Friday, 8:15 a.m. - 5:30 p.m. (closed on holidays) |
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Engineering Counter
- Information on sewers and water supply connections opposite a property
- Connection permits (sewers, water supply and new driveways)
- Parking permits
- Calls for tender issued by Ville de Laval
- Invitations to tender
Methods of payment: cash and cheques accepted
Open: Monday - Friday, 8:15 a.m. - noon and 1 p.m. - 5:30 p.m. (closed on holidays)
 450 978-6888, ext. 2727
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Urban Planning Counter
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Methods of payment: cash and cheques accepted
Open: Monday - Friday, 8:15 a.m. - 5:30 p.m. (closed on holidays)
450 680-5555 or 450 680-5500 |
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ALL THE SERVICES IN A SINGLE LOCATION
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